At Dollis Hill Florist, we pride ourselves on delighting our customers with premium flowers and reliable, friendly service to the local community. We understand how important it is that your flowers arrive looking beautiful and vibrant. That is why we offer a Fresh Flowers Guarantee for all deliveries within Dollis Hill, ensuring our blooms arrive at your door in pristine condition and stay fresh for as long as possible.
We take every precaution to make sure your flowers are protected during delivery. However, if your order arrives damaged or does not meet your expectations upon arrival, please let us know within 24 hours of receipt. To help us evaluate and resolve your concern quickly, we may request a photograph of the item received. This ensures we maintain our high standards and continually improve our service for all our Dollis Hill customers.
Your enjoyment of our flowers is our top priority. Our Fresh Flowers Guarantee promises that every floral arrangement delivered in Dollis Hill will look fresh and vibrant for a minimum of 5 days from delivery, provided they are cared for according to the care instructions provided. Should you notice that your flowers do not remain fresh within this window, please contact us promptly so we can rectify the situation.
Should you receive a bouquet that falls short of our Fresh Flowers Guarantee, or if your flowers arrive damaged, we offer the following solutions:
Our team will discuss the options with you to ensure your satisfaction, because your trust means the world to us as your local Dollis Hill florist.
If you are dissatisfied with your order or any aspect of our service, we encourage you to get in touch as soon as possible. Please provide your order details and a brief description of the problem, so we can investigate and respond efficiently. Each complaint is handled on a case-by-case basis, and we are committed to offering a suitable resolution, which may include a gesture of goodwill.
We take all feedback seriously and see complaints as an opportunity to improve our service for both households and businesses across Dollis Hill.
Dollis Hill Florist has grown through trust and reliability, serving Dollis Hill’s households and businesses for years. When you choose us, you’re choosing a local business that puts customer satisfaction and exceptional flower quality first. Thank you for supporting your neighbourhood florist—we’re here to help you with any questions or concerns regarding your order.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
