Welcome to the Dollis Hill Florist website. These Terms & Conditions (“Terms”) govern your use of our online flower delivery services, including your access to and purchase from dollishillflorist.co.uk (the “Site”). These Terms apply to all orders placed from Dollis Hill and its surrounding areas using our e-commerce platform. Please read them carefully before placing an order. By accessing our Site or placing an order, you agree to be bound by these Terms.
Orders for flower delivery in Dollis Hill are placed exclusively through our online ordering system. When you choose your floral products, add them to your basket, and proceed to the checkout, you will be asked to provide delivery information, recipient details, and any special instructions. Before confirming your order, please review your selections and information carefully.
After your order is submitted, you will receive an automated confirmation acknowledging receipt of your order. Please note that this confirmation does not constitute acceptance of your order. All orders are subject to availability of flowers and our acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on available quantities, or if we are unable to process a payment or fulfill delivery requirements.
On acceptance of your order, we will initiate processing, prepare your floral arrangement, and organise delivery as per your chosen date and delivery address within Dollis Hill or nearby areas. If we cannot accept your order, we will notify you and provide a full refund.
While we strive to deliver flowers exactly as pictured and described, due to seasonal availability and supply conditions beyond our control, there may be occasions where certain blooms or packaging are unavailable. Should substitutions be necessary, we will ensure that the replacement flowers are of equal or higher value and similar style. Our team will take care to maintain the arrangement’s overall appearance and integrity. In such cases, customers will be notified where appropriate.
All prices shown on the Site for our flower delivery service in Dollis Hill are inclusive of Value Added Tax (VAT) at the prevailing UK rate. Delivery charges are indicated separately at checkout and are clearly stated before you confirm your purchase. Prices and delivery fees may change at any time; however, confirmed orders will not be affected by price changes made after your order is accepted.
Payment for all orders must be made in full at the time of ordering. We accept most major UK debit and credit cards. Your payment will be processed securely through our third-party payment provider. Once payment is received and your order is confirmed by us, we will proceed with fulfilment and delivery. If your payment is not authorised, we are unable to fulfil your order and will notify you accordingly.
Our flower delivery service covers Dollis Hill and surrounding areas. We make every effort to ensure your flowers are delivered on the preferred delivery date and within the specified delivery time. However, delivery times are approximate and cannot be guaranteed due to factors outside our control such as traffic conditions or adverse weather.
It is your responsibility to ensure that all delivery details, including recipient address, date, and contact information, are accurate and complete at the time of order placement. We cannot be held liable for failed deliveries due to incorrect or incomplete information provided by you.
If the recipient is unavailable at the time of delivery, we will attempt to leave the order with a neighbour or in a suitable and safe location. If neither is possible, we will leave a calling card with instructions for re-delivery or collection. Re-delivery may incur additional charges.
If you wish to cancel or amend your flower delivery order, please contact us as soon as possible. Cancellations or amendments can only be accepted if the order has not already been processed, prepared, or dispatched for delivery. If your order has already been prepared or left for delivery, we are unable to cancel or amend it, and you may still be charged.
Should you cancel your order within the acceptable window, you will receive a full refund processed by the same payment method used at the time of ordering. Please note that refunds may take up to 7 working days to appear in your account, depending on your bank or payment provider.
Due to the perishable nature of flowers, returns are accepted only in cases of genuine quality issues or incorrect items received. If you are not satisfied with your arrangement due to quality concerns, please contact us within 24 hours of delivery with supporting photographic evidence. We will assess the matter and, where appropriate, offer a replacement or refund for the order value.
Damage or quality complaints made after the 24-hour window cannot be considered. We reserve the right to request the return of the original flower arrangement where possible. Refunds will be made using the original payment method and may take up to 7 working days to process.
Nothing in these Terms limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
Subject to this, Dollis Hill Florist will not be liable for any indirect, incidental, consequential, or special damages (including loss of profits, data, or goodwill) arising out of or in connection with use of our services, flower delivery to Dollis Hill and the surrounding areas, or these Terms, whether based on contract, tort, or otherwise.
Our total liability for any order shall not exceed the total amount paid by you for that particular order. We are not liable for failure to perform or delays resulting from factors beyond our reasonable control, including delays caused by third-party couriers, adverse weather, or supply chain issues.
By placing an order through our Site, you confirm:
All content on this Site, including images, floral designs, logos, and descriptive text, is the intellectual property of Dollis Hill Florist or its licensors. The use, reproduction, or copying of any content without our express written consent is strictly prohibited. Our branding and content are protected by copyright and other intellectual property laws in the UK and internationally.
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon being posted on the Site. Continued use of the Site and its services constitutes acceptance of the revised Terms. Please review this page periodically for updates.
Your privacy and the security of your personal information are important to us. All personal data submitted through our Site is processed in compliance with applicable UK data protection laws. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information for online orders and flower delivery across Dollis Hill.
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers placing orders for delivery in Dollis Hill and the surrounding areas covered by our e-commerce flower delivery service. For clarity, “surrounding areas” refers to the neighbouring communities we deliver to as listed on our Site.
If you have any questions about these Terms & Conditions, or wish to raise a concern or complaint about your flower delivery or purchase, please contact us via the contact form available on our website. We endeavour to address all queries and resolve any issues promptly and professionally.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dollis Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dollis Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
